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Customer service comitment

Customer Service is a fundamental part of who we are. We believe that every customer should expect and receive good service. Our commitment to service is based on total customer satisfaction. Therefore, we guarantee quick and efficient service and maintenance of all the products sold. Our Customer Service Commitment will help us make sure that we meet your expectations every time you deal with us.

1. Pre-Sales Support

We always ensure we recommend the right solution for your needs. Spending time understanding your requirements and objectives helps us have a meaningful discussion with you about the range of suitable options that might be available. Once we’ve established this, we can make recommendations for the overall solution, providing pricing, system capability and functionality, consumable requirements, and so on.

2. Product Demonstration

We provide you with a detailed product demonstration in person or online to help you make an informed choice on your purchase.

3. Complete Site Inspection Before Delivery

When it comes to surveying, no stone is left unturned. For example, do you have enough space, enough power, ground levelling etc.? The more questions we ask, the more feedback we can provide to recommend the best possible solutions and optimal environment for your machine.

4. Product Installation And Training

All our product are installed by Highly trained Technical team ensuring your system will work perfectly from day one. Expert training to all the production personnel on our products helps in the overall functionality of the production floor.

5. After Sales Service

Guarantee Repair Or Replacement Of Parts No one does this better than Quantum Digital Technologies! We guarantee that we will investigate and aim to resolve any issues you have as quickly as possible.

6. Tech Support And Spare Parts

Quantum Digital Technologies offers its customers technical support (hardware and software) under or out of warranty. In addition, we have onsite or remote service support always available.

7. Annual Service Contracts

Apart from standard warranty programs for the products, various annual service contracts suitable to your needs are available to cover products after the warranty expires. Our warranty and extended services program reflect the durability of our product.

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